MDaemon Academy
Our secure platform lets you take MDaemon exams from anywhere. Just validate your exam voucher or ID, answer the questions, and get certified quickly and easily.
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Support Policy
1. Support Overview
The MDaemon Academy Certification Portal provides technical and learning support to assist users with course access, exam participation, and certification management.
2. Support Channels
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Contact Form: Available on the MDaemon Academy Contact Form.
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Knowledge Base: Frequently asked questions
3. Supported Topics
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Course enrollment issues
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Exam access or timer errors
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Certificate download or verification problems
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Voucher activation and account recovery
4. Response Times
| Priority | Description | Response SLA |
|---|---|---|
| High | Exam or access failure | Within 4 business hours |
| Medium | General account or course issue | Within 12 business hours |
| Low | Feedback, suggestions, or inquiries | Within 24 business hours |
5. Limitations
Support does not include personalized training, custom integration, or troubleshooting non-MDaemon systems.
6. Escalation
If your issue remains unresolved after the initial response, you can escalate it to the Certification Operations Team at MDaemon Academy Contact Form
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